Job Description
Join Chicago's Premier Tech Support Team Today!
UrbanTech Solutions is seeking passionate Chat Support Specialists to join our dynamic Chicago team immediately. Be the digital voice of our innovative platform, helping customers navigate solutions with speed and empathy. This is your chance to launch a rewarding career in one of America's most vibrant tech hubs.
Why You'll Love Working With Us:
- Competitive hourly rates + performance bonuses
- Modern downtown Chicago workspace with skyline views
- Comprehensive training and career advancement path
- Health benefits and flexible scheduling options
Responsibilities
- Deliver exceptional customer support via real-time chat channels
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed response time and satisfaction metrics
- Continuously update product knowledge through training modules
- Identify trends and contribute to process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional written communication skills (40+ WPM typing)
- Proficiency with CRM software and chat platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation abilities
- Available for immediate full-time start (40 hrs/week)
- Must pass background check and drug screening