Job Description
Join our dynamic team as a Local Chat Support Specialist in Denver! We're hosting an exclusive hiring event for motivated professionals ready to deliver exceptional customer experiences through real-time digital channels. This role offers immediate start, competitive compensation, and career growth opportunities in Colorado's thriving tech scene.
What We Offer:
- Immediate employment with full benefits package
- Comprehensive paid training on cutting-edge support tools
- Flexible hybrid work schedule (3 days remote/2 days in-office)
- Performance-based quarterly bonuses
- Free downtown parking and transit stipend
Responsibilities
- Provide real-time chat support for US-based customers via web and mobile platforms
- Resolve technical issues, billing inquiries, and service disruptions with 95%+ first-contact resolution
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with Tier 2 engineers for complex technical escalations
- Proactively identify process improvements to enhance customer satisfaction metrics
- Maintain 30+ chat capacity during peak business hours (9 AM - 6 PM MST)
- Participate in weekly team knowledge-sharing sessions
Qualifications
- Minimum 1 year customer support experience in chat/email/phone environments
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving skills for technical and non-technical issues
- Available for immediate start and on-site training (Denver office)
- US citizenship or valid work authorization required
- Spanish bilingual candidates strongly preferred
- Experience with SaaS products (e.g., Microsoft 365, Google Workspace)