Job Description
Join our dynamic team at Denver Tech Solutions as a Local Chat Support Specialist! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This immediate hire opportunity offers competitive pay, comprehensive training, and a supportive environment where your communication skills shine. Help our clients resolve technical issues via live chat while building your career in Denver's thriving tech scene.
Responsibilities
- Provide real-time technical support via live chat interface
- Troubleshoot software, hardware, and network issues
- Document customer interactions and resolutions in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain positive customer satisfaction scores
- Adhere to company SLAs and security protocols
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Excellent written communication skills
- Basic technical troubleshooting knowledge
- Ability to multitask in fast-paced environments
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Available for on-site Denver location
- Must pass background check