Job Description
Join our dynamic team as a Local Chat Support Specialist in San Jose! We're seeking enthusiastic individuals for immediate hire with comprehensive paid training. No prior experience required – just a passion for helping others and strong communication skills. Enjoy competitive pay, benefits, and career growth opportunities in a tech-forward environment.
What We Offer:
- Full-time position with paid training program
- Competitive hourly rate ($18-$25)
- Health, dental, and vision benefits
- Flexible schedule options
- Clear advancement path to senior roles
Responsibilities
- Provide real-time chat support to customers across multiple platforms
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed documentation of customer interactions
- Collaborate with engineering teams to escalate complex issues
- Contribute to knowledge base articles and process improvements
- Meet performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Windows/macOS and web applications
- Customer service experience or tech support background a plus
- Must be authorized to work in the US
- Resident of San Jose or willing to relocate
- Available to work weekdays and weekends as needed