Job Description
Join our award-winning customer support team and become the digital face of our growing healthcare technology platform! We're seeking passionate Chat Support Specialists to deliver exceptional remote assistance to Florida residents. This is your opportunity to launch a rewarding career in tech with immediate start, comprehensive training, and career advancement paths.
Enjoy a hybrid remote/onsite schedule at our Orlando hub, competitive benefits including health insurance and tuition reimbursement, and a culture that celebrates innovation and work-life balance. Perfect for tech-savvy individuals who thrive in fast-paced digital environments!
Responsibilities
- Deliver real-time chat support to Florida users via our proprietary healthcare platform
- Troubleshoot technical issues, account access, and billing inquiries with empathy and precision
- Document all interactions in CRM systems while maintaining 95% customer satisfaction rate
- Collaborate with Tier 2 engineers to resolve complex system escalations
- Participate in monthly product training sessions to master new features
- Maintain strict HIPAA compliance for all patient communications
- Contribute to knowledge base articles to improve self-service resources
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer support experience (chat/voice)
- Proficiency in CRM systems (Salesforce experience a plus)
- Exceptional written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments
- Florida residency required for local support obligations
- Reliable high-speed internet and quiet home office setup
- Flexibility to work rotating weekends and holidays