Job Description
Join NexusConnect Solutions' exclusive hiring event for Local Chat Support Specialists in NYC! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time digital channels. This hybrid role combines in-person collaboration at our Manhattan hub with remote flexibility. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a tech-forward environment.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to escalate complex cases
- Maintain knowledge base documentation with updated product information
- Monitor chat queues with response time SLAs
- Participate in weekly training sessions on new products and tools
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience via digital channels
- Exceptional written communication skills with professional tone
- Proficiency in CRM software (e.g., Zendesk, Salesforce)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (Bachelor's preferred)
- NYC residency requirement (for in-person event participation)
- Available for hybrid work model (3 days office/2 days remote)