Job Description
Join our dynamic team as a Part-Time Call Center Representative in Tampa! We're seeking energetic individuals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy flexible scheduling, competitive pay, and immediate start opportunities. Perfect for students, parents, or professionals seeking supplemental income. No weekends required!
Responsibilities
- Handle 50-75 calls daily to resolve customer inquiries regarding products/services
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (call handling time, quality scores)
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Typing speed of 35+ WPM with 95% accuracy
- Proficient in Windows OS and CRM software
- Strong verbal communication skills with neutral accent
- Ability to work flexible shifts (evenings/weekends optional)