Job Description
Join Philadelphia's fastest-growing customer support team! ClientFirst Solutions is hosting an exclusive hiring event for passionate Local Chat Support Specialists to deliver exceptional digital customer experiences. No commute required – work remotely while serving our vibrant Philadelphia community.
What You'll Love:
- Competitive salary with performance bonuses
- Comprehensive health benefits and 401(k) matching
- Flexible remote work schedule
- Professional development stipend
- Collaborative team culture with virtual social events
Hiring Event: October 15, 2023 at 10:00 AM EST (Virtual via Zoom)
Responsibilities
- Deliver real-time chat support to Philadelphia-area customers across digital platforms
- Resolve technical inquiries, billing questions, and service issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with local teams to address regional service needs
- Meet/exceed customer satisfaction and resolution time targets
- Identify opportunities to improve support processes
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (chat support a plus)
- Exceptional written communication skills with Philadelphia-area cultural awareness
- Proficiency with chat software (Zendesk, Intercom) and CRM systems
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace