Job Description
Join our award-winning team as a Local Customer Service Representative and make an immediate impact! We're hosting exclusive hiring events for motivated individuals in Cleveland, OH and Virginia to deliver exceptional customer experiences. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for problem-solvers with a passion for community engagement and a drive to exceed expectations. Don't miss this opportunity to launch your career with a forward-thinking company committed to employee growth and customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions, troubleshoot issues, and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Support community outreach initiatives during local hiring events
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including weekends and evenings
- Valid driver's license for Virginia-based roles
- Strong attention to detail and multitasking abilities