Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking energetic professionals to deliver exceptional support to San Francisco residents. This immediate-start role offers competitive compensation, on-the-job training, and a collaborative environment where your impact matters daily. Help us redefine customer service excellence while building your career in the heart of the Bay Area.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with local customers
- Resolve billing inquiries, account issues, and product questions
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Provide feedback to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- San Francisco residency preferred for local market insight
- Background check and drug screen required