Job Description
Join our elite team as a Local Customer Service Representative in Dallas, TX! We're hosting an exclusive hiring event for motivated individuals ready to provide exceptional support while enjoying daily pay flexibility. At CustomerFirst Solutions, we value your talent and reward it with competitive compensation, comprehensive benefits, and a vibrant workplace culture.
As the first point of contact for our valued clients, you'll resolve inquiries with professionalism and empathy while contributing to our mission of customer satisfaction. This role offers stability, growth opportunities, and the unique advantage of accessing your earnings daily through our secure payroll system.
Why Join Us?
- Daily pay option – get paid faster!
- Comprehensive benefits package
- Free parking and transit assistance
- Career advancement programs
- Team-based recognition events
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve billing, technical, and account-related inquiries efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Proficient with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak periods
- Valid Texas ID and reliable transportation