Job Description
Join NexusConnect Solutions and transform your career with our Local Customer Service Representative role featuring daily pay and immediate start opportunities! We're seeking passionate individuals in Minneapolis to deliver exceptional customer experiences while enjoying the flexibility of same-day compensation. As a rapidly growing company with expanding operations in California, we offer competitive benefits and clear growth pathways.
Why NexusConnect?
- Daily pay option via our secure platform
- Comprehensive paid training (4 weeks)
- Health/dental/vision insurance after 60 days
- Tuition reimbursement program
- Paid time off starting day one
- Career advancement into management
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Process orders, returns, and service requests accurately
- Maintain detailed customer interaction records in CRM
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Type 40+ WPM with 98% accuracy
- Ability to work rotating weekends/holidays
- Pass background/drug screening
- Must be authorized to work in the US