Job Description
Join Apex Support Solutions as a Local Customer Service Representative and unlock the power of daily pay! We're seeking energetic professionals to deliver exceptional customer experiences in San Francisco, CA. This contract role offers immediate start opportunities with competitive hourly rates and same-day pay options. Perfect for those seeking financial flexibility without waiting for traditional pay cycles. We also have openings in North Carolina for candidates interested in relocating. If you thrive in fast-paced environments and want to make an immediate impact, apply today!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat with empathy and efficiency.
- Resolve billing, technical, and service issues using proprietary CRM systems.
- Process orders, returns, and exchanges while maintaining detailed transaction records.
- Collaborate with technical teams to escalate complex issues and ensure resolution timelines.
- Meet performance metrics including CSAT scores, resolution rates, and call handling times.
- Update customer profiles and document all interactions in compliance with data security protocols.
- Participate in ongoing training to master product knowledge and service standards.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- 1+ years of customer service experience in B2B or B2C environments.
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite.
- Exceptional verbal/written communication skills with neutral English accent.
- Ability to multitask in high-volume, deadline-driven settings.
- Basic technical troubleshooting knowledge for common service disruptions.
- Flexibility to work evenings/weekends during peak seasons.
- Must pass background check and drug screening (per client requirements).