Job Description
Join our award-winning customer service team in San Francisco and experience the future of work with daily pay! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our Bay Area clients. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. No nights or weekends required! Why join us? • Daily pay options via PayActiv • Comprehensive benefits package • Paid training • Career advancement paths • Modern downtown office • Team-based incentives
Responsibilities
- Handle inbound/outbound calls and digital inquiries from local San Francisco customers
- Resolve billing, technical, and product issues using CRM software
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with local teams to address community-specific needs
- Maintain 95%+ customer satisfaction metrics
- Participate in daily team huddles and training sessions
- Identify upsell opportunities for local services
Qualifications
- Minimum 1 year customer service experience (B2B preferred)
- Proficient in CRM tools (Salesforce, Zendesk, or similar)
- Clear communication skills with San Francisco Bay Area cultural awareness
- Ability to work independently and in team environments
- High school diploma or equivalent (college degree preferred)
- Typing speed of 40+ WPM
- Flexible availability (Monday-Friday 8am-6pm)
- Background check and drug screen required