Job Description
Join ExpressCare Solutions as a Local Customer Service Representative in Dallas and enjoy daily pay for your hard work! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences. No weekends or evenings required – enjoy a predictable schedule while making a real impact in your community. Our comprehensive training program ensures you're set up for success from day one. Apply now to secure your spot at our upcoming Dallas hiring event!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with empathy and professionalism
- Resolve billing, account, and service issues efficiently using proprietary CRM systems
- Document interactions accurately in compliance with company policies and regulations
- Collaborate with support teams to escalate complex cases and ensure resolution
- Meet daily performance metrics including quality scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a call center or retail environment
- Proficient with Microsoft Office Suite and CRM software
- Exceptional communication skills with clear, articulate speech
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Availability to attend our Dallas hiring event on October 15th