Job Description
Join our award-winning team as a Call Center Representative in Wichita, KS! We're seeking motivated individuals for immediate hire positions with same-week start dates. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions are valued. No experience necessary – full training provided!
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting client relationships. We prioritize work-life balance with fixed schedules and performance-based incentives. Apply today and start earning tomorrow!
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed KPIs: 90% CSAT, 25 AHT, 95% FCR
- Collaborate with escalation teams for complex issue resolution
- Participate in weekly coaching sessions and quality audits
- Uphold PCI compliance standards during payment processing
Qualifications
- High school diploma or equivalent (GED accepted)
- 1+ years customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities with calm demeanor
- Available to work flexible shifts (evenings/weekends as needed)
- Pass background check and pre-employment drug screen
- Must reside within 30-mile radius of Wichita