Job Description
Join our dynamic team as a Local Customer Service Representative in Charlotte, NC! We're hosting a dedicated hiring event for motivated individuals eager to launch their careers in customer supportâno experience necessary. At LocalCare Solutions, we empower our staff with comprehensive training and growth opportunities in a supportive environment. If you're passionate about helping others and thrive in fast-paced settings, this is your perfect entry point into the healthcare services industry. Immediate openings available!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and accuracy
- Resolve billing and appointment scheduling issues efficiently
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with medical teams to ensure seamless patient experiences
- Adhere to HIPAA compliance standards for all patient communications
- Participate in ongoing product knowledge training sessions
- Identify opportunities to improve customer service workflows
Qualifications
- No prior experience requiredâcomprehensive training provided
- High school diploma or equivalent (GED accepted)
- Exceptional communication and active listening skills
- Proficiency with basic computer applications (MS Office, email)
- Ability to multitask in a fast-paced healthcare environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Availability to work rotating weekends (8 AM - 6 PM shifts)