Job Description
Join our award-winning team as a Local Customer Service Representative and launch your career in customer support! We're hosting a hiring event for motivated individuals with no prior experience. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is our priority. Help us deliver exceptional service to our North Carolina clients while building valuable skills for your future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Reliable transportation to Charlotte office location
- Ability to work flexible shifts including weekends
- Passion for helping others succeed