Job Description
Join Sacramento Customer Connect's award-winning team as a Local Customer Service Representative! We're urgently hiring dedicated professionals to deliver exceptional remote support to Sacramento-area customers. Enjoy competitive pay, full benefits, and the flexibility of 100% remote work while serving your community.
Why You'll Love This Role:
- Competitive hourly rate + comprehensive benefits package
- 100% remote work with flexible scheduling
- Make direct impact on local Sacramento businesses
- Career advancement opportunities in growing company
- All equipment provided (headset, ergonomic chair)
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and update CRM systems accurately
- Collaborate with local partners to ensure seamless service delivery
- Meet/exceed performance metrics for resolution time and CSAT
- Participate in ongoing product and service training
- Identify process improvements to enhance customer experience
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- Strong Sacramento area knowledge or residency
- Exceptional communication and problem-solving skills
- Proficient with CRM systems (Salesforce experience a plus)
- Quiet home office with reliable high-speed internet
- Ability to work independently while collaborating with remote teams
- Spanish bilingual skills highly desirable