Job Description
Join FlexHours Solutions and transform your weekends into rewarding opportunities! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional experiences at our Raleigh hub. Enjoy flexible Saturday/Sunday shifts while supporting our growing tech client base. Perfect for students, parents, or anyone seeking weekend work-life balance. Competitive pay, on-the-job training, and a dynamic team environment await. No nights or weekdays required!
Responsibilities
- Provide exceptional customer support via phone, chat, and email during weekend shifts
- Resolve technical inquiries and troubleshoot software issues for enterprise clients
- Document interactions accurately in CRM systems while maintaining service standards
- Collaborate with weekday teams to ensure seamless client handoffs
- Participate in weekend training sessions to enhance product knowledge
- Contribute to weekend performance improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience (remote or in-person)
- Strong problem-solving abilities with tech-savvy mindset
- Exceptional communication skills and patience
- Reliable transportation to downtown Raleigh location
- Availability for all weekend shifts (Saturdays & Sundays)
- Basic proficiency with Microsoft Office and ticketing systems