Job Description
Are you seeking a flexible work schedule that allows you to enjoy your weekdays? Horizon Support Services is currently looking for dedicated individuals to join our team in El Paso, Texas. We pride ourselves on providing exceptional support to our clients and are looking for passionate team members who thrive in a dynamic environment.
As a Weekend Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. This role is perfect for those who want to maintain a healthy work-life balance while earning a competitive income.
Why Join Us?
- Flexible weekend schedules (Saturday & Sunday)
- Competitive pay ranging from $15.00 to $18.00 per hour
- Training provided for new hires
- A supportive and inclusive work culture
Responsibilities
- Manage high-volume customer inquiries via phone and email with a focus on accuracy and speed.
- Resolve complex customer issues by analyzing their needs and providing effective solutions.
- Update customer records in the CRM system to ensure data integrity.
- Collaborate with the team to improve service delivery and workflow efficiency.
- Adhere to all company policies and quality assurance standards.
- Escalate unresolved issues to senior management when necessary.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Reliable transportation is required.
- Must be available to work weekends, including Saturdays and Sundays.