Job Description
Join our dynamic team as a Local Customer Service Representative in Detroit! We're urgently hiring motivated individuals with exceptional communication skills to deliver outstanding customer experiences. This full-time role offers immediate start with competitive pay and growth opportunities. If you're passionate about problem-solving and thrive in fast-paced environments, apply now to become a vital part of our customer-centric organization!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to ensure seamless service delivery
- Meet/exceed KPIs for resolution time and customer satisfaction
- Proactively identify process improvements for better customer outcomes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends