Job Description
Join ConnectHub Solutions as an Entry-Level Chat Support Specialist and launch your career in customer service! We're seeking motivated individuals in Los Angeles, CA and Texas to provide exceptional remote support via live chat. Enjoy flexible work-from-home arrangements while helping customers resolve issues, build relationships, and drive satisfaction.
As a key member of our customer experience team, you'll receive comprehensive training and mentorship to develop your skills. We offer competitive compensation, career advancement opportunities, and a supportive virtual work environment. Perfect for recent graduates or career changers looking to enter the growing tech support field.
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues, billing questions, and product inquiries
- Document interactions using CRM systems with detailed notes
- Collaborate with senior agents to resolve complex cases
- Maintain high customer satisfaction scores (CSAT >95%)
- Participate in daily team meetings and training sessions
- Adhere to company SLAs and quality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with 98% accuracy
- Proficient in CRM software (Zendesk/Salesforce preferred)
- Excellent written communication skills
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work independently in remote environment
- Customer service experience a plus but not required