Job Description
Join our award-winning customer support team in San Jose and make an immediate impact! We're urgently hiring dedicated Local Customer Service Representatives to deliver exceptional experiences for our tech clients. This is your chance to launch a rewarding career in one of California's most vibrant cities with comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a collaborative work environment designed for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Resolve technical issues for enterprise clients using proprietary CRM tools
- Document interactions accurately in Salesforce and escalate complex cases
- Meet/exceed monthly KPIs for response time, customer satisfaction (CSAT), and first-contact resolution
- Collaborate with Tier 2 engineers to troubleshoot advanced system problems
- Participate in weekly training sessions to master product updates
- Maintain 100% compliance with data security protocols
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional communication skills with clear, empathetic delivery
- Ability to navigate multiple software systems simultaneously
- High school diploma or equivalent; college degree preferred
- Flexible schedule availability including weekends/holidays
- Must pass background check and drug screening
- Spanish bilingual certification a major plus