Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heartbeat of our Kansas City operations! We're seeking passionate individuals to deliver exceptional customer experiences during weekend shifts (Saturday/Sunday). Enjoy competitive pay, comprehensive training, and a supportive team environment while making a tangible impact in your community.
What We Offer:
- Hourly rate of $18.50-$24.00 + performance incentives
- Full-time weekend schedule with consistent hours
- Free parking and metro-located facility
- Health/dental/vision benefits after 60 days
- Tuition reimbursement for career growth
Responsibilities
- Handle high-volume inbound/outbound customer calls for Kansas City clients
- Resolve billing inquiries, service issues, and technical troubleshooting
- Document interactions using Salesforce CRM with 99% accuracy
- Collaborate with local teams to implement community feedback
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in weekend on-call rotations for urgent matters
- Contribute to process improvements for Kansas City-specific services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication in English and Spanish
- Ability to work independently in fast-paced weekend environment
- Strong problem-solving skills with emotional intelligence
- Reliable transportation to Kansas City facility
- Passion for serving Kansas City residents