Job Description
Join NexServe Solutions as a Weekend Customer Service Representative and become the voice of our community! We're seeking empathetic professionals to deliver exceptional support during high-traffic weekend hours at our Minneapolis hub. Enjoy competitive pay, flexible scheduling, and career advancement opportunities while making a tangible impact on local businesses and residents.
Special Hiring Event Alert: We're also recruiting for Pennsylvania-based positions! Attend our virtual hiring event on October 15th to explore opportunities across both locations.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Process transactions and update customer records in real-time using Salesforce
- Collaborate with cross-functional teams to resolve complex escalations
- Document all interactions according to compliance standards
- Contribute to continuous improvement initiatives through feedback analysis
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with neutral accent
- Ability to work independently during weekend shifts (Sat/Sun 8am-6pm)
- Basic technical troubleshooting knowledge
- Passion for serving diverse communities