Job Description
Join our award-winning customer service team at Milwaukee Solutions Group! We're seeking passionate individuals for weekend shifts to deliver exceptional support to our local community. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a dynamic environment. Our team culture values collaboration and recognition—apply today to become part of Milwaukee's premier service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in weekend hiring events across Georgia and Milwaukee
- Train on new products/services to maintain current knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with active listening
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to work independently while collaborating in team settings
- Strong problem-solving abilities with conflict resolution aptitude
- Flexibility to work Saturdays/Sundays (8 AM-6 PM shifts)
- Must attend Georgia hiring event (travel reimbursement provided)