Job Description
Join Nevada Solutions Group's elite customer service team in Charlotte! We're seeking dedicated Local Customer Service Representatives for our weekend shift positions. This is your opportunity to deliver exceptional support while enjoying a balanced work schedule. Our state-of-the-art facility offers comprehensive training, career advancement pathways, and a dynamic team environment. Hiring Event Details: October 28-29, 2023 at our Charlotte headquarters. Bring your resume and passion for customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions in CRM systems while maintaining strict data privacy standards
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify process improvements to enhance customer journeys
- Train on industry-specific products/services during onboarding period
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in fast-paced settings with strong time management
- Weekend availability (Sat/Sun shifts + 1 weekday evening)
- Basic technical troubleshooting for common connectivity issues
- Valid driver's license for occasional client site visits