Job Description
We're seeking passionate Local Customer Service Representatives to deliver exceptional support from home! Join our remote team and serve customers in Jacksonville, FL and California during weekend shifts. Enjoy competitive pay, flexible schedules, and the opportunity to make a real impact—all while working remotely. If you thrive in a fast-paced environment and love helping others, this role is perfect for you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues while maintaining SLA compliance
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet/exceed performance metrics for quality, speed, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; 1+ years customer service experience preferred
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and emotional intelligence
- Proficient in CRM software and remote work technologies
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while collaborating effectively in a virtual team
- Flexibility to work weekends (Saturday/Sunday) and occasional holidays