Job Description
Join our award-winning team with paid training for entry-level call center professionals! No experience required – we invest in your growth. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in the heart of NYC. Work remotely or in our modern Manhattan office while supporting Fortune 500 clients.
What we offer: Comprehensive paid training, performance bonuses, healthcare benefits, and tuition reimbursement. Perfect for students, career changers, or anyone seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (call volume, quality)
- Document interactions accurately in Salesforce
- Collaborate with team leads to improve service quality
- Participate in ongoing training sessions
- Adapt to evolving client requirements
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Reliable internet for remote work option
- Positive attitude and problem-solving mindset
- Available for evening/weekend shifts
- Passion for customer service excellence