Job Description
Join our award-winning team as a Local Customer Service Representative in Jacksonville, FL! Enjoy the flexibility of weekly pay and remote work options while making a real impact in your community. We're seeking passionate individuals who thrive in fast-paced environments and want to grow their careers with a company that invests in its people.
Why You'll Love Working With Us:
- Weekly paycheck – no more waiting!
- 100% remote work opportunity
- Comprehensive training and career advancement
- Health, dental, and vision benefits
- Employee discounts and wellness programs
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and customer satisfaction
- Identify opportunities to improve service processes
- Maintain detailed documentation of customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Type 40+ WPM with strong attention to detail
- Reside in Jacksonville, FL or Pennsylvania for local support needs