Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy the stability of weekly pay! We're hosting an exclusive hiring event for motivated individuals who thrive in fast-paced environments. At Apex Solutions, we value your expertise and offer competitive compensation, comprehensive benefits, and clear growth paths. This role is perfect for Charlotte residents seeking reliable income and impactful work in a supportive setting. Apply today and start your career transformation!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems while maintaining service excellence standards
- Process transactions, updates, and account modifications with 100% accuracy
- Collaborate with team members to escalate unresolved issues and share best practices
- Document all interactions in compliance with company policies and regulatory requirements
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a BPO or retail environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear articulation and active listening abilities
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving skills with attention to detail
- Reliable transportation to Charlotte office for mandatory in-person training