Job Description
Join ConnectCare Solutions for our exclusive Local Customer Service Hiring Event! We're seeking passionate individuals to deliver exceptional support to our community members with weekly pay opportunities. This full-time role offers stability, growth, and the chance to make a real difference locally.
Why Join Us?
- Weekly paychecks (every Friday!)
- Comprehensive paid training
- Health benefits after 60 days
- Career advancement paths
- Supportive team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in weekly coaching sessions
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication & active listening skills
- Strong problem-solving abilities
- Ability to navigate multiple software systems
- Reliable transportation to Charlotte office
- Flexible availability (including weekends)
- Must pass background check