Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of working remotely with weekly pay! We're seeking passionate individuals to deliver exceptional support to Philadelphia residents and North Carolina clients. No commute, no office politics—just impactful work that rewards your dedication. Our team thrives on innovation, and you'll have access to cutting-edge tools while building meaningful customer relationships. If you're ready for a career that values your contribution and compensates fairly, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, payments, and account updates while maintaining 95%+ accuracy
- Document interactions in CRM systems and escalate complex issues to senior agents
- Meet/exceed weekly performance metrics including CSAT and resolution times
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to master product knowledge and compliance
Qualifications
- 1+ years customer service experience in local/regional markets
- Strong problem-solving skills with ability to de-escalate situations
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Clear communication in English with ability to understand regional accents
- High-speed home internet and quiet workspace environment
- Flexible availability including evenings and weekends
- Background check and drug screen required