Job Description
Join ConnectLocal Solutions and transform your customer service career! We're seeking passionate Local Customer Service Representatives in Seattle to deliver exceptional support with the perk of weekly pay. Be part of a dynamic team where your skills make an immediate impact on our community. Immediate hiring event – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed KPIs for CSAT, resolution time, and first-contact rate
- Participate in weekly training on new products/processes
Qualifications
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce/ZenDesk)
- Strong problem-solving and conflict resolution abilities
- High school diploma; college degree preferred
- Availability for flexible shifts including weekends
- Valid Washington state ID for in-person client visits