Job Description
Join our award-winning team as a Local Customer Service Representative and become the heart of our community-focused operations! We're seeking passionate individuals to deliver exceptional support to Pennsylvania residents while enjoying the flexibility of remote work. At CustomerFirst Solutions, we value authenticity and local expertise, making this your chance to make a real impact from home. Enjoy competitive pay, comprehensive benefits, and ongoing career development in a supportive virtual environment.
Responsibilities
- Provide personalized support to Pennsylvania residents via phone, email, and chat
- Resolve inquiries regarding products/services with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local teams to address community-specific needs
- Identify opportunities to enhance customer experiences
- Maintain detailed knowledge of local market offerings
- Meet/exceed performance metrics for resolution times and satisfaction
Qualifications
- 1+ years customer service experience (remote preferred)
- Deep familiarity with Pennsylvania communities and culture
- Exceptional communication and problem-solving abilities
- Proficient with CRM tools (Salesforce experience a plus)
- High-speed home internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Strong typing skills (40+ WPM)
- Valid US work authorization