Job Description
Join our dynamic team in Philadelphia as an immediate-hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional local service to our community. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to grow with a forward-thinking company. If you thrive in fast-paced environments and excel at problem-solving, apply now to start your career journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Proactively identify process improvement opportunities
- Maintain deep knowledge of local services and promotions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local/regional roles
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-volume environments
- Strong attention to detail and organizational skills
- Reliable transportation to downtown Philadelphia office
- Availability for flexible shifts including weekends