Job Description
Join Austin Connect Solutions and become the voice of our vibrant community! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to Austin residents. This is your opportunity to make a real impact while enjoying competitive pay and immediate start. Enjoy a collaborative environment with growth opportunities, comprehensive training, and benefits including health insurance and 401(k). Help shape the future of local customer service in the heart of Texas!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Austin residents with empathy and efficiency
- Resolve customer concerns regarding local services, billing, and account management
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to improve local service delivery
- Participate in ongoing training to master Austin-specific service protocols
- Identify trends in customer feedback to enhance local service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in local or regional context
- Exceptional communication skills with clear, friendly Austin-area dialect
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced environment with shifting priorities
- Deep familiarity with Austin neighborhoods, culture, and local resources
- Flexibility to work evenings/weekends as needed for local coverage