Job Description
Join our dynamic team at CityConnect Solutions as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to Atlanta residents while building meaningful connections. This part-time role offers flexible scheduling and opportunities for growth within our community-focused organization. Attend our exclusive Hiring Event on October 15th!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process local service requests and troubleshoot technical issues for Atlanta-based clients
- Maintain detailed records of interactions using our CRM system
- Collaborate with regional teams to address community-specific service challenges
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training about Atlanta-area services
- Support marketing initiatives during local community events
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in local community environments
- Strong problem-solving skills with ability to handle complex scenarios
- Proficiency in CRM software and Microsoft Office Suite
- Excellent communication skills with clear Atlanta-area dialect knowledge
- Ability to work evenings/weekends during peak service periods
- Valid Georgia driver's license for occasional local travel
- Background check and drug screen required