Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our community-focused clients. This full-time role includes comprehensive paid training, career advancement opportunities, and a supportive team environment. If you thrive on helping others and want to grow your career with a company that invests in its people, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and professionalism
- Process orders, returns, and account modifications using our CRM system
- Collaborate with local partners to coordinate service delivery across the Charlotte metro area
- Maintain detailed customer interaction records and documentation
- Identify opportunities to improve service processes and customer satisfaction
- Participate in ongoing training to master product knowledge and service techniques
- Support team goals while maintaining individual performance metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or retail experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings and weekends
- Valid North Carolina driver's license (for local travel requirements)
- Must pass background check and drug screening