Job Description
Join our dynamic team as a Local Customer Service Representative in Cleveland, OH! We're urgently hiring motivated individuals with a passion for exceptional customer experiences. Paid training provided to ensure your success in this rewarding role. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on growth. Help us deliver outstanding service to our Cleveland community while advancing your career in a stable industry. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently while maintaining positive relationships
- Process orders, returns, and service requests with accuracy
- Document interactions in CRM systems and maintain detailed records
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including resolution times and satisfaction scores
- Actively contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience or relevant training program
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy for customer needs
- Proficiency with basic computer applications and CRM tools
- Ability to work flexible shifts including evenings/weekends if needed
- Valid Ohio driver's license for occasional field visits (if applicable)
- Must pass background check and drug screening