Job Description
Join our Atlanta team and get paid weekly! Apex Solutions Group is seeking passionate Local Customer Service Representatives for our expanding Georgia operations. Enjoy the stability of full-time employment with immediate paychecks every Friday, comprehensive benefits, and career growth opportunities.
Why Apply?
- Weekly pay (no more waiting for monthly checks!)
- Competitive hourly wages + performance bonuses
- Full benefits: medical, dental, vision, 401(k)
- Paid training and development programs
- Modern downtown Atlanta workspace
Hiring Event Details: October 28th, 2023 | 10 AM - 4 PM | 255 Peachtree Street NW. Bring your resume for on-site interviews!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify process improvement opportunities
- Maintain deep knowledge of products/services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication & problem-solving skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Positive attitude with customer-first mindset
- Available for flexible shifts (including weekends)