Job Description
Join our award-winning customer service team in Long Beach, CA! We're seeking passionate individuals to deliver exceptional support to our local community. As a full-time Customer Service Representative, you'll enjoy comprehensive paid training, competitive benefits, and a supportive work environment. Help shape positive experiences while advancing your career with a company that invests in its people.
Why You'll Love This Role:
- Comprehensive paid training program (4 weeks)
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Maintain detailed knowledge of products/services
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution skills
- Flexible availability (including weekends/holidays)
- Pass background check and drug screening