Job Description
Join Nexus Solutions Inc., a customer-centric leader, as a Local Customer Service Representative in vibrant Las Vegas! We're seeking passionate individuals to deliver exceptional support to our community while enjoying competitive compensation and career growth opportunities. This full-time role combines in-person collaboration with remote flexibility for qualified candidates in California. Our culture values innovation, teamwork, and employee development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account issues using CRM systems
- Process orders, returns, and service requests accurately
- Collaborate with cross-functional teams to improve customer experience
- Document interactions and maintain detailed case histories
- Meet performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent written/verbal communication skills
- Ability to work flexible hours including evenings/weekends
- Valid U.S. work authorization and reliable internet for remote options