Job Description
Join our award-winning customer service team in Raleigh! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. This immediate-hire position offers competitive pay, comprehensive benefits, and career growth opportunities. Perfect for career changers and experienced professionals alike!
Why You'll Love Working With Us:
- Immediate start date with paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Performance-based bonuses
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Positive attitude and team player mentality