Job Description
Join our award-winning customer service team in Nashville! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our Tennessee-based clients. This immediate-hire position offers competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event features on-site interviews and same-day offers for qualified candidates. Bring your local expertise and join a company that invests in its community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Nashville-area clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with local teams to ensure seamless service delivery
- Meet/exceed performance metrics for response times and customer satisfaction
- Participate in cross-functional projects to improve local service initiatives
Qualifications
- Minimum 1 year customer service experience with local market knowledge
- Proficient in CRM systems (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with neutral or Southern accent
- Ability to multitask in fast-paced environment with minimal supervision
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends during peak seasons