Job Description
Join our award-winning customer service team in Philadelphia and kickstart your career with comprehensive paid training! As a Local Customer Service Representative, you'll be the vital link between our Pennsylvania-based clients and our solutions. We're seeking passionate individuals who thrive in dynamic environments and want to grow professionally while serving our local community. Enjoy competitive benefits, flexible scheduling options, and a supportive workplace culture that values your development.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions for Pennsylvania-based clients
- Resolve inquiries efficiently using CRM systems and proprietary knowledge bases
- Process transactions and maintain accurate client documentation
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to process improvement initiatives for local service delivery
- Participate in ongoing training to master product knowledge and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Strong communication skills with clear articulation in English
- Proficiency in Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening