Job Description
Join our award-winning team as a Local Customer Service Representative in Long Beach, CA! We're urgently hiring passionate individuals to deliver exceptional customer experiences while supporting our thriving community. No experience necessary—comprehensive paid training included! Enjoy competitive pay, flexible schedules, and career growth opportunities in a dynamic environment. Benefits include: health insurance, 401(k) matching, and paid time off. Be part of a company that values your growth and invests in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Process orders, returns, and account updates accurately in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Meet performance metrics including call resolution time and CSAT scores
- Document interactions and maintain detailed customer records
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Proficiency with basic computer systems and customer service software
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-first mindset
- Must pass background check and drug screening
- Reliable transportation to Long Beach office