Job Description
Join our award-winning customer service team in Las Vegas and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our local community. As a Local Customer Service Representative, you'll be the first point of contact for valued customers, resolving inquiries with professionalism and efficiency. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Immediate start available for qualified candidates.
Responsibilities
- Handle incoming customer calls, emails, and live chats with empathy and accuracy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions in CRM system while maintaining precise records
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Actively contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience (call center preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce knowledge a plus)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Must pass background check and drug screening
- Available for flexible shifts including weekends