Job Description
Join our dynamic team as a Local Customer Service Representative and become the heart of our community! We're hosting a special hiring event for weekend shift positions in Fresno, CA. This role offers the perfect blend of meaningful customer interaction and flexible weekend scheduling. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. Apply today and start your rewarding career journey with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for local clients
- Resolve inquiries efficiently while maintaining a positive brand image
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet weekly performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to weekend shift scheduling flexibility
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in team environments
- Proficiency with Microsoft Office and CRM software
- Weekend availability (Saturday/Sunday shifts)
- Passion for serving the Fresno community
- Background check and drug screen required